If you are the original end-user or purchaser of the Sages product (the “Product”) and you are not satisfied with this Product for any reason, you may return it in its original condition within thirty (30) days of the original purchase and receive a full refund. Only items that have been purchased directly from Xuanhua can be returned to Xuanhua.
Xuanhua’s Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Shipping costs will not be refunded for any orders. If you wish to cancel your order, or if you would like to schedule a return, contact us at support@sagessec.com with your order details.
Xuanhua Limited Warranty
If you have purchased a Sages product (“Product”) from one of our retail partners please contact them directly to arrange an exchange or refund before making a claim under Xuanhua’s One Year Limited Warranty.
BY USING YOUR SAGES HARDWARE PRODUCT YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE XUANHUA ONE (1) YEAR LIMITED WARRANTY (“WARRANTY”) AS SET OUT BELOW. DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN PERIOD AND IN ACCORDANCE WITH XUANHUA’S RETURN POLICY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS LIMITED WARRANTY WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. FOR A FULL DESCRIPTION OF YOUR LEGAL RIGHTS YOU SHOULD REFER TO THE LAWS APPLICABLE IN THE P. R. of CHINA.
Xuanhua’s warranty obligations for this hardware Product are limited to the terms set forth below:
Shanghai Xuanhua Intelligent Technology Co., Ltd. (“Xuanhua”) warrants this Sages hardware Product and accessories contained in the original packaging against defects in materials and workmanship when used normally in accordance with Sages’ technical specifications and user manual for a period of ONE (1) YEAR from the date of original retail purchase by the end-user or purchaser.
If during this warranty period a defect arises and you submit a valid claim to Xuanhua and follow the instructions for returning the Product, we will, at our option, either (i) repair the Product using either new or refurbished parts, (ii) replace the Product with a new or refurbished Product, or (iii) refund the purchase price of the Product. A replacement Product assumes the remaining warranty period of the original Product or sixty (60) days from the date of replacement or repair, whichever provides longer coverage for you. When a Product is exchanged, any replacement item becomes your property and the replaced item becomes Xuanhua’s property. When a refund is given, the Product for which the refund is provided must be returned to Xuanhua and becomes Xuanhua’s property.
To obtain warranty service for any Product that is subject to the foregoing warranty, the consumer must notify Xuanhua to obtain a Return Material Authorization (“RMA”) and return the defective Product together with proof of purchase to the address specified by Xuanhua in connection with the RMA.
This Limited Warranty applies only to hardware Products manufactured by or for Xuanhua that can be identified by the “SAGES” trade name, or logo affixed to them. This warranty does not apply: (i) to consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship of the Sages Product itself; (ii) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (iii) defects or damage caused by misuse, accident (including, without limitation, collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, testing, or improper storage; (iv) to damage caused by operating the Product outside the permitted or intended uses described by Xuanhua; (v) to damage caused by use with non-SAGES products. This Limited Warranty does not apply to any software, even if packaged or sold with SAGES hardware. Xuanhua does not warrant that the operation of the Product will be uninterrupted or error-free.
This warranty applies only to Sages products purchased by end users from Xuanhua and its authorized resellers. This warranty is void for purchases made from any other reseller, and Xuanhua offers no warranty for such purchases.
Xuanhua will use reasonable commercial efforts to deliver the Products as described. Xuanhua is not responsible for damage arising from failure to follow instructions relating to the Product’s use.
Consumers in some jurisdictions may have legal rights under applicable national legislation governing the sale of consumer goods, including, without limitation, national laws implementing in your locations. These rights are not affected by the warranties in this Limited Warranty.
The Xuanhua Extended Warranty is subject to and includes all of the provisions set forth above, but extends the warranty term for an additional one-year period. The EEA two-year warranty period is not extended by the Xuanhua Extended Warranty.